Privacy policy

Last updated: April 04, 2026

This Privacy Policy explains how House of Sneaker (“House of Sneaker,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from house-of-sneaker.com (the “Site”).

1) Company Information

House of Sneaker
6101 S County Line Rd, Willowbrook, IL 60527, United States
Contact email: info@house-of-sneaker.com
Phone: +1 740-757-6207

2) What Personal Information We Collect

Depending on how you use the Site, we may collect the following categories of information:

  • Identifiers and contact details: name, email address, phone number, billing address, and shipping address.
  • Order and transaction information: items purchased, order value, discounts, payment status, and related order details.
  • Payment information: payment method details and transaction identifiers. Note: payment card numbers are processed by our payment providers. We do not store full card numbers.
  • Device and usage data: IP address, browser type, device identifiers, pages viewed, referring and exit pages, and interaction data.
  • Customer support communications: information you provide when contacting us.

3) How We Use Your Information

We use personal information for the following purposes:

  • To process, fulfill, and deliver orders within the United States.
  • To communicate with you about your order, shipping, returns, and customer support requests.
  • To process payments and help prevent fraud, misuse, or unauthorized transactions.
  • To operate, maintain, and improve the Site, including analytics, troubleshooting, and performance monitoring.
  • To comply with legal obligations and enforce our terms and policies.
  • To send marketing emails where you have opted in. You can unsubscribe at any time using the link in those emails.

4) Legal Bases (Where Applicable)

Where required by applicable law, we process personal information based on one or more of the following legal bases: performance of a contract, legitimate interests, consent, and compliance with legal obligations.

5) Sharing Your Information

We share personal information only as needed to operate our business and provide our services, for example with:

  • Service providers: payment processors, shipping carriers, fulfillment partners, customer support tools, analytics providers, and email service providers.
  • Advertising and analytics partners: where enabled and permitted, to measure performance and improve advertising relevance.
  • Legal and compliance partners: if required to comply with law, court order, lawful request, or to protect rights, safety, and security.
  • Business transfers: if we are involved in a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that transaction.

We do not sell your personal information in exchange for money. Some privacy laws define “sale” or “sharing” broadly, including in relation to certain advertising activities. Where applicable, you may have the right to opt out as described below.

6) Cookies and Similar Technologies

We use cookies and similar technologies to operate the Site, remember preferences, provide core functionality, understand usage, and improve marketing performance.

  • Essential cookies: required for core Site functions such as cart, checkout, and security.
  • Analytics cookies: help us understand how visitors use the Site.
  • Marketing cookies: may be used to deliver and measure advertisements, where enabled.

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

7) Data Retention

We retain personal information for as long as necessary to fulfill orders, provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information and applicable legal requirements.

8) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9) Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to request access, correction, deletion, portability, and the right to opt out of certain types of processing where applicable.

To submit a request, please email us at info@house-of-sneaker.com. We may need to verify your identity before processing your request.

Opt out of marketing emails: You can unsubscribe at any time using the unsubscribe link included in our emails.

California notice (if applicable): California residents may have rights under the CCPA/CPRA, including rights related to personal information that may be considered “sold” or “shared” under applicable law. Where applicable, you may contact us at info@house-of-sneaker.com and/or adjust cookie preferences where available on the Site.

10) Children’s Privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can take appropriate steps.

11) International Visitors

We operate from the United States and ship only within the United States. If you visit the Site from outside the United States, you understand that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your location.

12) Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those third-party sites. Please review their policies before providing any personal information.

13) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when changes were made. Your continued use of the Site after any changes means you accept the updated Privacy Policy.

14) Contact

If you have questions about this Privacy Policy or our data practices, contact us:
House of Sneaker
6101 S County Line Rd, Willowbrook, IL 60527, United States
Email: info@house-of-sneaker.com
Phone: +1 740-757-6207