Frequently Asked Questions
Everything you need to know about ordering, shipping, returns, and support at House of Sneaker.
Shipping & Logistics
Where do you ship from?
Orders are dispatched from Willowbrook, Illinois and shipped within the United States only.
What is the delivery timeframe?
Orders are typically processed within 1–2 business days. Standard delivery usually takes 4–7 business days after dispatch.
Do you ship internationally?
No. House of Sneaker currently ships within the United States only.
Products
How do the sneakers fit?
Fit may vary by model. Please check the available size options and product description on each product page before placing your order.
How can I choose the right pair?
We recommend reviewing the product images, size selection, and description carefully before ordering. For help with sizing or availability, contact our support team.
Returns & Payments
What is your return policy?
We offer a 30-day return policy for eligible items in their original condition and packaging. Please contact our support team to request return assistance.
Is my payment secure?
Yes. Checkout uses secure payment processing and SSL encryption to help protect your information.
Still have questions?
Contact our support team by email or phone during business hours.